Delete Your Account

Permanently remove your SOLYN account and all associated data

What Gets Deleted

When you request account deletion, the following data will be permanently removed:

  • Your authentication account (email, Apple Sign-In, or Google Sign-In credentials linked to SOLYN)
  • Any synced recovery data stored on our servers
  • The link between your account and subscription records. We may retain de-identified billing records when required for legal, accounting, fraud-prevention, or operational purposes.
  • Rate-limit and error tracking data

Data Stored Locally on Your Device

SOLYN keeps recovery data on your device and may sync it to your account when you are signed in. Account deletion removes the synced copy from our active systems, subject to backup and legal-retention requirements. Local app data remains on that device until you clear it or uninstall SOLYN; account deletion cannot remotely erase that local copy.

Active Subscriptions

SOLYN cancels subscriptions purchased through Stripe on the web before deleting your account. Apple App Store and Google Play subscriptions cannot be cancelled by SOLYN and must be cancelled in the relevant store settings to avoid future charges. On iOS: Settings > Apple ID > Subscriptions > SOLYN. On Android: Google Play Store > Menu > Subscriptions > SOLYN.

Third-Party Data

Some data may be retained by third-party services in accordance with their own retention policies: RevenueCat retains anonymized transaction records as required for financial compliance; Sentry retains error logs for up to 90 days; AI chat providers may retain message data temporarily for safety monitoring (see our Privacy Policy for specific retention periods). Their privacy policies and legal obligations govern how long those third-party records remain after account deletion.

Request Account Deletion

Delete your account immediately from SOLYN Settings, or send us an email from the address associated with your account. We will process an emailed deletion request within 7 business days and send a confirmation when complete.

Send Deletion Request