Last updated: February 27, 2026
This Privacy Policy describes how SERENDIPITY NETWORK - FZCO ("we", "us", or "our") collects, uses, and protects your information when you use the SOLYN application ("App"). By using the App, you consent to the data practices described in this policy.
Most data in SOLYN is stored locally on your device using encrypted storage. This includes quiz results, recovery assessments, symptom logs, streak data, chat history, and your personalized recovery plan. We do not have access to this locally stored data unless you explicitly choose to share it. We do not collect your name, email address, phone number, or other personally identifiable information unless you voluntarily provide it to us.
We use Apple Sign-In and Google Sign-In (via Supabase) to authenticate your account. We receive only your name (if you choose to share it) and email address from these providers. We do not store your passwords. Your authentication data is used to link your recovery progress across devices and manage your subscription.
We use a unique identifier linked to your authenticated account to manage your subscription status. When not authenticated, we generate an anonymous device identifier. These identifiers cannot be linked back to your personal identity without additional information.
We use RevenueCat to manage in-app purchases and subscriptions. RevenueCat collects anonymous transaction data solely to verify your subscription status and manage entitlements. All payment processing is handled securely by the Apple App Store or Google Play Store. We do not have access to your payment card details, billing address, or other financial information. For more information, please review RevenueCat's Privacy Policy.
We use Sentry for error tracking and crash reporting to improve App stability and performance. Sentry may collect device information (device model, operating system version), crash logs, and error messages. This data is anonymized and used solely for debugging and improving the App. No personally identifiable information is collected through Sentry. For more information, please review Sentry's Privacy Policy.
When you use the AI chat feature, your messages are sent to a third-party AI provider for processing. We do not store your chat messages on our servers; conversations are stored locally on your device in encrypted form. Depending on the App's configuration, your messages may be processed by one of the following providers:
Only one provider is active at a time. Messages are sent over encrypted (HTTPS) connections. Do not share sensitive personal information, medical details, or information that could identify you in chat messages.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with:
We implement industry-standard security measures to protect your information. Sensitive data stored on your device is encrypted using AES-256 encryption and secure storage mechanisms. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Locally stored data remains on your device until you delete it or uninstall the App. Anonymous subscription identifiers are retained by RevenueCat for the duration of your subscription and in accordance with their data retention policies. Error tracking data in Sentry is retained for 90 days. AI chat messages sent to providers may be temporarily retained as follows: Groq retains data briefly for safety monitoring; OpenAI retains API data for up to 30 days for abuse monitoring; Anthropic retains data temporarily for safety evaluation. After these periods, your messages are deleted from provider systems. None of these providers use your messages to train their AI models.
You have the right to:
Depending on your jurisdiction, you may have additional rights under GDPR, CCPA, or other privacy laws.
SOLYN is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the App, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in compliance with applicable law.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Last Updated" date. Your continued use of the App after such modifications constitutes your acknowledgment and agreement to the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact SERENDIPITY NETWORK - FZCO at hello@solyn-app.com. You may also write to us at: SERENDIPITY NETWORK - FZCO, Dubai, United Arab Emirates. We will respond to your inquiry within a reasonable timeframe.